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Discussion of the topic concepts and elements. Addresses the topic with clarity; organises and synthesises information; provides examples, and draws conclusions Addresses the topic; lacks substantive conclusions; sometimes digresses from topic of focus Presents little to no clarity in formulating conclusions and/or organisation of information Summary Presents a logical explanation for findings; presents clear recommendations and/or implications for future resolutions Presents a logical explanation for findings Does not adequately explain findings Mechanics, documentation and Harvard referencing Is free or almost free of errors of grammar, spelling, and writing mechanics; appropriately documents sources. Correct Harvard format Has errors but they don’t represent a major distraction; documents sources. Has errors that obscure meaning of content or add confusion; neglects important sources or documents few to no resources

Introduction and Report Contents Provides background into the Service organisation and topics and summarises Provides background into the Service organisation and topics and describes concepts Provides background into the Service organisation important findings, describes concepts and relevant findings, illustrates problem to be solved; explains the significance of the elements, concepts, issues and problem to an audience of non- specialists and relevant findings, problem to be solved; and topics, but does not describes concepts and relevant findings, problem to be solved, and does not explains the significance of the elements, concepts, issues and problem to an audience of non-specialists

STANDARDS EXEMPLARY 3 SATISFACTORY 2 UNACCEPTABLE 1-0 Executive Summary Logical Sequence: Clearly states concepts, issues and question to be resolved; clearly summarises concepts, findings, and conclusions. Summarises concepts, issues and question to be resolved; clearly summarises concepts, findings, and conclusions, but lacks some details Is vague about concepts, issues and question to be resolved; clearly summarises concepts, findings, and conclusions does not provide a summary of the whole project