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Assignment -
Choose a real-life service organisation that you are familiar with.
Prepare a flowchart of the back-stage as well as the front-stage operations of this business.
Using this flowchart, explain the significance of the service encounter, and its managerial implications.
The written component of the essay should not exceed 2000 words (12 font, Arial or Times New Roman single spaced)
1. Flowchart
Backstage
Front stage
2. Explanation of significance of the service encounter.
3. Analysis of managerial implications.
4. Essay format & presentation.
Attachment:- Assignment File.rar
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The assignment was about the notion of "Service Encounters". A paper also asked for selecting a real life service organization, the organization that has been selected here is "Anglican Overseas Aid". The organization provides its humanitarian services to locations that have been affected by natural or man-made disasters. The paper also revolves around the idea of "Front stage" and "Backstage" contributions in service encounters.
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