Prepare a flowchart of the back-stage

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Reference no: EM132122002

Choose a real-life service organisation that you are familiar with.

Prepare a flowchart of the back-stage as well as the front-stage operations of this business.

Using this flowchart, explain the significance of the service encounter, and its managerial implications.

The written component of the essay should not exceed 2000 words (12 font, Arial or Times New Roman single spaced)

1. Flowchart

Backstage
Front stage

2. Explanation of significance of the service encounter

3. Analysis of managerial implications

4. Essay format & presentation

Attachment:- Managerial Implications.rar

Verified Expert

The assignment was about service encounters and its significance. The paper also required selecting a real life service organization. The organization that has been selected for this paper was "Australian Volunteers International" a real life nonprofit service organization that provides team of professionals to its associates located at different parts of the world to provide social services. The rest of the paper has been designed accordingly.

Reference no: EM132122002

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urv2122002

11/1/2018 4:01:15 AM

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