Reference no: EM133148648

CASE STUDY - ISSUES

Julie Wilson recently asked for permission to employ an additional office clerk because she feels the current staff can no longer handle the increasing workload. The partners discussed the request during a recent meeting. They were not surprised that the office staff were feeling overwhelmed by the constantly increasing workload. Because the practice was busier and more profitable than it had ever been, they all agreed that the practice could afford to hire another office worker.

However, during the meeting, it was suggested that they could investigate the computerisation of the office systems. A computerised system could keep track of patients, appointments, charges, insurance claims processing, and accounts and reduce paperwork. All the partners were enthusiastic about the project and voted to follow-up on the suggestion.

Because no one on staff had any computer experience, Tim Jones and Daniella Smith decided to hire a consultant (you) to study the current office systems and recommend a course of action.

ACTIVITY

Question 1. Either by yourself or with another class member, brainstorm all the functions that the Good Health Clinic might require. Keep it at a very high level.

Question 2. Prepare a draft System Vision Document for the new information system for the Clinic. This system vision document will be revised when you find out more about the requirements for the system. An example system vision document can be seen in Matt to provide a sample.

Question 3. Add your system vision document to your report document in Part A: Initial Investigation.