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Customer Scenario - The Angry Customer - John, a call center agent based in Toronto, had to deal with a situation not long ago in his job. John is employed by a major department retail store. The female customer who called was irate, barely allowing John to get out his personal introduction. The woman, who we'll call Janet, was immediately loud and demanding. She controlled the conversation from the get-go, complaining about the product, poor service, and unsatisfactory resolution of her problem. John was just trying to figure out what the problem was. He tried to utilize calming phrases to get Janet to slow down so that he could understand exactly why she was so angry. Instead of responding to such calming tactics, Janet literally flew off the handle, accusing John of being stupid, insensitive, and totally inadequate in his ability to help her.
Prepare a conversation that you would have with the customer to provide the customer with an ideal customer experience.
Hubbard argues that the Fed can control the Fed funds rate, but the interest rate that is important for the economy is a longer-term real rate of interest. How much control does the Fed have over this longer real rate?
Coures:- Fundamental Accounting Principles: - Explain the goals and uses of special journals.
Accounting problems, Draw a detailed timeline incorporating the dividends, calculate the exact Payback Period b) the discounted Payback Period. the IRR, the NPV, the Profitability Index.
Term Structure of Interest Rates
Write a report on Internal Controls
Prepare the bank reconciliation for company.
Create a cost-benefit analysis to evaluate the project
Theory of Interest: NPV, IRR, Nominal and Real, Amortization, Sinking Fund, TWRR, DWRR
Distinguish between liquidity and profitability.
Your Corp, Inc. has a corporate tax rate of 35%. Please calculate their after tax cost of debt expressed as a percentage. Your Corp, Inc. has several outstanding bond issues all of which require semiannual interest payments.
Simple Interest, Compound interest, discount rate, force of interest, AV, PV
CAPM and Venture Capital
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