Reference no: EM132648943 , Length: word count:3000

ITECH 5404 Business Process Analytics and Change - Federation University

Team Process Design Case Study

Purpose
The purpose of this task is to provide students with practical experience in working in teams utilising process design techniques to develop an as-is process model and recommended to-be process model.

Assessment Details

Background
Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term "improvement" may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These "chains of events, activities and decisions" are called processes.

Requirements
In this assignment, students will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams are required to: i). undertake research and complete a business process report based on a case study (provided by your lecturer/tutor), and ii). give a team oral presentation or record a video of an oral presentation discussing your business process report.

Report

Teams will prepare a business process report based on a case study and should use their own initiative regarding any assumptions and cycle times if needed.

Specific criteria for the business report include:
a). a description and application of a process categorisation model (e.g. Porter or Earl) b). a description and application of the Capability Maturity Model (CMM)
c). apply Dijkman et al's (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes
d). use appropriate software, model any two (2) of the processes identified in part (c)
e). provide an explanation of how each of the models created in part (d), adhere to Mendling et al's (2010) 7PMG guidelines discussed in the week lecture
f). consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report
g). use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil's Quadrangle. Document any assumptions in the report.
h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into executable form

A suggested business process report structure is as follows.
Title page Executive summary Table of contents
1.0 Introduction
Business Process Modelling Report for: [insert case study name] *
Process categorisation model *
Capability maturity model *
Case function matrix *
Process Model for: [insert process name 1] *
Process Model for: [insert process name 2] *
7PGM discussion for: [insert process name 1] *
7PGM discussion for: [insert process name 2] *
Cycle time for: [insert process name 1] *
Cycle time for: [insert process name 2] *
Redesign for: [insert process name 1] *
Redesign for: [insert process name 2] *
Automation for: [insert process name] *
3.0 Conclusion
4.0 References

* denotes individual student contributions, all other sections are to be completed by the team

Tasks should be distributed evenly amongst team members. The processes in parts (d), (e), (f) and (g) should be completed by two (2) different students. Each student is required to undertake a minimum of three (3) tasks.

Each team member's sections should be clearly labelled with their name. If this is not done, marks will be averaged across the team members. Innovation marks may be awarded for evidence of additional deliverables, team participation such as meeting agenda's and minutes, leadership approach etc.

A quality team report will demonstrate a synthesis of content, knowledge, skills and ideas acquired from lectures, tutorials and academic authors with details from the case study provided.

Presentation

Teams will be required to give a presentation or record a short video using Kaltura (see support and instructions book in the study resources section of moodle) or some other appropriate video editing software in which your team will present their report and business process model.

Each team's presentation should adhere to the following:

• Include a discussion of all business report content sections
• Demonstrate appropriate communication techniques
• Duration of 3-5 minutes

A quality presentation will include detailed accurate descriptions of all elements of the business report. It will demonstrate clear and concise language and provide evidence of research from quality authentic sources.

Attachment:- assignment_case study.rar