Reference no: EM132977066

Task - Standards and values

1. Refer to the Organisational standards and values document located in the toolbox and identify two of standards and two values that would be important to CCF & MB.

2. Prepare a brief employee performance review of yourself in a current or previous workplace.
In the performance review:
• include the standards and values that you listed in question 1
• evaluate your own behaviour and performance against these standards and values
• explain how you could adjust your performance in the workplace to meet these standards and values.
Note: If you are not currently working in the financial services industry, you can choose another industry.
You are only required to write 2-3 paragraphs maximum in your response.

3. CCF & MB provide an internal blog (through their intranet) for staff to make suggestions to improve business performance. In your role as the general manager at CCF & MB and following work preparing a performance plan you observed that client service standards were not being maintained consistently. Failure to meet these standards may be damaging to the reputation of the organisation.

Use the internal blog (box below) as a communication tool and post a question to the sales team at CCF & MB asking why service standards and values are not being maintained consistently as required by the organisation.

Refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement to prepare your question.