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The company is Starbucks. The course text is: Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations
Part II: Connecting Key Lessons Learned to Theories Connect the five key lessons learned from Part I with the theories from the course text and readings or from outside Internet readings that most fully explain the principles that lie beneath the key lessons. Explain how the lessons learned exemplify the application of the KM theories you have read about. For example, you might have concluded that it was important to share what you learned from the various KM Web sites in the Discussion area as an example of what the KMCI Knowledge Life Cycle model terms knowledge integration. Explain how this lesson learned is an example of knowledge integration in practice.
Below is Part One:
Part I: Listing and Explaining Key KM Lessons Learned List and explain the key common or shared lessons learned about KM from the Web site evaluations and Discussion area posting assignments in Weeks 1–3. List at least five common lessons learned about KM. If there are not at least five common lessons that are shared, complete the list of five lessons by using lessons discovered by individuals that are of greatest importance to each person. Explain why you believe each lesson is critical for the practice of KM in modern organizations.
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