Potential negative implications

Reference no: EM133667929

Question

The paralegal, Kristen, answers a call from a client asking for an update on their case. The client has been calling twice per day for the past 3 days in a row. The law firm has been very busy, and Kristen is feeling frustrated that this client keeps calling. She says to the client, "No I do not have an update for you. I said I would call you when I have one." and hangs up the phone before the client can respond. What are The potential negative implications.

Reference no: EM133667929

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