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Amelia has been working at Bright Solutions for many years as a team leader. A few months ago, a new employee, Caroline started. However, since Caroline started there have been several misunderstandings between Amelia and Caroline around role expectations and personality clashes. The situation has been ongoing, and Caroline feels like Amelia is dismissing her suggestions and only delegating her menial tasks. Caroline decides to raise her concerns with Amelia's supervisor, Luke. He decides to bring in a mediator to assist with resolving the conflict. As the mediator in this scenario, outline the mediation process that you would use when conducting a mediation session between Amelia and Caroline and outline three important skills that you would need during the mediation session. Finally, explain how you would deal with the potential imbalance of power between Amelia and Caroline that may impact on the mediation process
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