Post office diversified parcel delivery

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Reference no: EM133672116

Post Office's Monopoly Loss and Transformation:

Breaking a 360-year monopoly, the Post Office diversified parcel delivery with parcel couriers Evri and DPD agreements. Dissatisfaction with Royal Mail's performance led to customer concerns, prompting the Post Office's strategic shift. The move, aligning with the organization's commitment to customer choice, signifies a fundamental transformation.

Reference no: EM133672116

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