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Positive impression by focusing

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Reference no: EM131391499

"You should attempt to make a positive impression by focusing on the customer and his or her needs during your initial and subsequent contacts." 

Find an article on the Internet that proves or disproves this statement. Summarize the article's key points as it relates to this statement. Include the Internet link with your summary. 

Requirements: minimum of 125 words, APA format

Reference no: EM131391499

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