Reference no: EM132974919

Portfolio Project Description:

Handling phone calls and related forms of communication is a crucial skill for office support workers. For this section of the portfolio project, you should address the following:

1) Briefly describe the different types of communication technology that employees will typically encounter at the company office. You must include ALL of the following types. Then, write about which communication context(s) each should best be used. For example: Email would be the preferred form of communication when you want to send an important document quickly to your co-workers and/or clients.

• Telephone & Voicemail
• Mobile phone
• Conference calls
• Email
• Videoconferencing (Give at least two examples of companies that offer this service)

2) Write about how to make a positive impression over the phone. Include instructions for ALL of the following tasks:

• Tone of voice
• Pace and volume
• Pronunciation
• Grammar/Vocabulary
• Answering and ending calls
• Taking messages