Policy wording and the implementation

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You are the HR manager for Company A which owns a chain of convenience stores that are open 24 hours a day seven days a week. Over a dozen customer complaints have been received regarding checkout clerks continuing personal phone calls on their cell phones while serving them. The clerks are members of a union, with which the company has had good relations. The company customer relations manager wants you to draft a policy banning the use of cell phones and that anyone found with personal cell phones on their person while at work would be disciplined. The management rights article in the current collective agreement makes no reference to policy in this area. Draft a policy, explain how you would implement it, and explain your rationale for both the policy wording and the implementation.

Reference no: EM133177655

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