Reference no: EM133030871

Question 1: Rewrite the sentences for a more positive effect. Use your imagination to supply situation information when necessary.

1. We hope this delay has not inconvenienced you. If you will be patient, we will get the order to you as soon as our supply is replenished.

2. We regret that we must call your attention to our policy of prohibiting refunds for merchandise bought at discount.

3. Your negligence caused the damage to the equipment.

Question 2: If you were trying to persuade your boss to implement some form of cross-cultural training in the company, what kinds of evidence might help you make a convincing case?

Question 3: Point out the shortcomings in this message granting a claim for a scanner received in damaged condition. The box was damaged when it arrived in Ms. Nelson's office, but she has no proof that Mr. Hicks's company is at fault. Think about whether the direct or indirect approach would be appropriate here.

Dear Mr. Hicks: The Rigo Scanner Model 391 was in damaged condition when I received it on November 2. I doubt that the damage was the result of anything that happened here because our shipping employees treat each package with care. I can only assume that you sent the damaged package from your office. Page 2 of 2 I'm guessing you stand behind your product and will replace it. I will return the damaged unit. This has caused me a great deal of inconvenience, so I am sure you will do what you can to make things right and assure me that problems like this rarely occur in your shipping department.