Reference no: EM132295267

1. The moderate view holds the belief that…

A. The market will produce the most benefits to society.

B. Businesses ought to honor ethical values, respect people, and care for the environment.

C. Business's only responsibility is to its shareholders.

D. The government reflects the views of the public.

2. For a given design specification for a product, the sigma of a 4 sigma process is larger or smaller than the sigma of a 5 sigma process for this product?

d. None of the above

c. Cannot determine

a. Larger

b. Smaller

3. In order to sound businesslike, many writers mistakenly use stale expressions, thinking they sound more impressive. Which of the following are fresh, vigorous, and clear phrases? Check all that apply.

A. Please

B. At your request

C. Thank you

D. As per your request

E. Thank you in advance

F. Every effort will be made

4. Which of the following has helped level the playing field for companies wanting to do business globally?

A. Transnational firms

B. Local area networks

C. The Internet

D. Databases

E. Systems analysts

5. It has been shown that one of the best ways to reduce quality problems is to reduce _____________.

A. outsourcing

B. the number of departments involved in the business process

C. cost

D. the number of employees involved in the business process

E. cycle time

6. The philosophy that quality should be the responsibility of everyone that works in a firm and every business unit is best known as which of the following?

A. Total quality management

B. Six sigma

C. Business process improvement

D. Quality control

E. Lean business