Platform for companies to communicate with customer

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How do you think the statement "social media has become a valuable listening and engagement platform for companies to communicate with the customer"? Discuss some potential benefits for companies to conduct social media (text and web) mining.

Reference no: EM131148467

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Platform for companies to communicate with customer : How do you think the statement "social media has become a valuable listening and engagement platform for companies to communicate with the customer"? Discuss some potential benefits for companies to conduct social media (text and web) mining.

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