Planning to outsource customer support operations

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Reference no: EM132226384

Your company is a big online retailer and planning to outsource customer support operations to India next year. By doing so, your company will have to share its customer information with its future partner in India. Knowing that business practices vary between countries and protecting your customer information is your top priority, you are in search of a common platform that both your company and your future partner may base your relations on. For this purpose, you’re looking for potential partners who are certified under certain international standardization procedures. What specific certification may help protect your customer information best and how does it work? What other certifications are available and may also be required from your future partner?

Reference no: EM132226384

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