Reference no: EM132222293
1. It is advised not to inquire about quality of products and services at check out because it holds up the line. After all who wants to handle complaints anyway?
True
False
2. In-room guest checkout is a novelty and does not provide any benefits to the hotel.
True
False
3. It is not necessary to include employees in the planning stages of a service management program.
True
False
4. The housekeeper s report verifies the number of rooms sold on a particular night as well as rooms vacant and rooms out of order.
True
False
5. The acronym LEED indicates an internationally recognized green building certification system.
True
False
6. The goal of the Occupational Safety and Health Administration is to send every worker home whole and healthy every day.
True
False
7. Guest should be encouraged to read the fire safety instructions posted on guest room doors by offering an incentive which can be redeemed at the gift shop, lounge, or restaurant in the hotel.
True
False
8. Hospitality management also includes providing a safe environment.
True
False
9. The daily flash report is a listing of departmental totals by day, period to date, and year to date.
True
False
10. The objective of the checkout process is to check the guest out as quickly and efficiently as possible.
True
False
11. The initial cost of an electronic key system is perceived as a disadvantage by some hoteliers.
True
False
12. Some of the advantages of in-house launder is greater control of where and when the inventory will be laundered, stored and ready for use.
True
False