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"Service Standards"
SMART - specific, measurable, achievable, relevant, and time-based goals
• Imagine you are in the planning phase of establishing a service delivery system for a five-star restaurant. Create one service quality standard for this restaurant that could also be used in other industries other than hospitality. Ensure the standard meets the "SMART" criteria. Explain your reasoning behind the service standard you create.
• Describe an experience you had in an industry other than hospitality that met your expectations. Apply a service quality standard from your experience to an area within the hospitality industry. Service standards today are the only things that seperate one restaurant concept from another. Take this into consideration as you share your standards.
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