Planning headcount to maintain operational metrics

Assignment Help Operation Management

Reference no: EM132283535

As an Operations Manager, you are responsible for building the staffing plan for your department to ensure we stay current with projected volume. Over the next two months your department’s volume is scheduled to grow from 54,000 to 58,000 fixes shipped per week. You currently have a team of 317 full-time employees. The team is currently matching the average performance rate at 5.1 fixes shipped per labor hour (assume an 8 hour work day). The average attrition rate for your team is 2.4% each month and on average 15% of the team is out on approved or unapproved time off each week. As a company rooted in transparency, you will need to plan and articulate to your team what your/the plan will be to successfully accomplish the new volume within the allotted time frame.

Please explain your approach to:

1. Planning headcount to maintain operational metrics ? Considering all options, (full time hires, temporary labor, overtime, performance improvement, etc) what will your headcount goal be at the end of the two month increase in volume? ? How did you get to this number, what variables did you take into consideration to get here, and what factors will have an effect on your headcount strategy? ? After going through this exercise, what additional information will you need to be successful going forward? 2. What will your communication strategy be in regards to: ? How will you communicate the change within the leadership team and the hourly team? ? How will you ensure that the team understands the message? ? What checkpoints will you have with the team to gauge engagement? ? How will you get a feel for whether the team is onboard and working towards this collective goal? 3. Who will your key partners be (within the Hizzy and within the network) that you will lean on? 4. What are some of the potential challenges that you could see come up and how will you plan proactively to address these?

Reference no: EM132283535

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