Reference no: EM133166470

Project: Undertaking project work at BizOps Enterprises

You receive an email from Gina Harris, Human Resources Manager.

Subject: Professional development project

Hello,
I understand that Phase 2 of the retail staff leadership/customer service/first aid/professional development project is complete. This is the pilot program that included staff from three stores across Victoria and Tasmania. I wish to congratulate you on implementing this program as the Project Manager.

Senior management would like to see a review report of the pilot (Phase 2) as soon as possible. It is important that the VIC/TAS project team acts quickly on this. The report will be used to secure funding for the next phase of the project; that is, rolling out the program to the remaining VIC/TAS regional stores. The company is also keen to see a review of project outcomes with a view to extending the program to other states.

I have reviewed the responses collected from stakeholders and compiled a list of those that seem to capture the common threads. This list is included below.

There are some interesting insights that will help shape the project as we progress with it. We may need to undertake more detailed discussion with staff with a view to reviewing the units nominated for delivery. Some of these units may be missing the target and therefore not be the best use of company resources. I have provided a document that highlights two that perhaps need to be reconsidered.

Please prepare and forward to me a draft review report discussing project outcomes against the project scope. See the "Resources required" section for how to access the project scope and other relevant documents.

I have provided details of what should be included in the review report in the "Instructions" section that follows.
Regards, Gina Harris
Human Resources Manager

Stakeholder pre-training survey responses
• ‘I'd like to develop my leadership skills so that I can step up into a supervisor's role and feel like I have a future with the company.' [Gina: Maybe we're missing the opportunity to implement succession planning and we're not offering a career path opportunity?]
• ‘My supervisor wants me to do some learning on providing product advice. But I already do this well as I've received a state customer service excellence award for junior retail staff.'
[Gina: Have the right people been targeted with the most appropriate units of competency?]
• ‘All staff should have first aid, not just permanents.'
[Gina: Agreed, as this demonstrates that the company is proactively meeting its duty of care and community responsibilities. How much more does it cost to train casuals who need first aid training?]
Stakeholder post-training survey responses
[Gina: The selected comments are common threads I picked up on from looking at the trainee reviews. Do you think it'd be a good idea to initiate a follow- up/project team discussion of these?]

Delivery/content/units
• ‘The operate retail technology unit was a waste of time. Everyone in the group knew how to use POS equipment.'
• ‘What we were asked to do for the Lead and Manage People unit was way above what some of the group were capable of. And the assessment was way too difficult.'
• ‘Management learning resources were really light on for useful information. I had to do a lot of googling to find the information I needed to help complete assignments.'

Timing and duration
• ‘I found the amount of training really demanding. There wasn't enough time to do tasks properly. I felt rushed and under pressure, trying to squeeze things in around work and home.'
Trainer/s
• ‘Having in-house training staff is useful from the point of view of them knowing how the company works, but it was better working with someone who had a good understanding of retail and retail supervision.'

Assessment
• ‘Some of the assessment tasks were really demanding. Seemed to ask for more than what our role requires.'

You will be undertaking your project as part of a small team, up to 4 participants. You will hold a series of meetings throughout the development phase of the project. Your performance during meetings will be observed by your assessor. See Task 4 "Observation" for instructions.

You are reviewing the pilot training program (Phase 2), and using the information to plan the next phase.

To complete the project, you will be preparing a "project review report" that captures the project scope, planning for the project its implementation, and the finalisation and review of the project.