Planning, controlling and leading a project

Assignment Help Project Management
Reference no: EM133005946 , Length: word count:4000

OTHM Level 7 Diploma In Project Management

Unit Reference - F/618/0223

Unit - Planning, Controlling and Leading a Project

Business Management

Learning Outcome 1: Understand the concepts and principles of project management in business.
1.1 Examine the role of project management in achieving business objectives.
1.2 Explain the application of key concepts and principles of project management in different business environments.
1.3 Appraise business objectives in order to determine potential projects.

Learning Outcome 2. Be able to design systems and plans for initiating and managing and leading projects.
2.1 Examine key leadership and management theories related to project management.
2.2 Develop role and responsibilities of the project manager for a project.
2.3 Develop a project organogram identifying roles of key project team members.
2.4 Determine sources of finance available for a project.
2.5 Assess the feasibility of a proposed project.
2.6 Prepare a detailed project plan with high level estimates of time, resources and costs that meet agreed milestones.

Learning Outcome 3. Be able to evaluate the effectiveness of communication within a project management team.
3.1 Explain the key contents of a project communication plan.
3.2 Evaluate the benefits of a project communication plan to stakeholders of a project.
3.3 Analyse the factors that can affect communication during a project's life span.

Learning Outcome 4. Be able to design monitoring and controlling mechanisms for a project.
4.1 Evaluate risk factors that may impede completion of a project.
4.2 Design systems and measures to monitor and appraise the status and progress of a project.
4.3 Develop contingency plans to help mitigate potential delays in the progress of a project.

Learning Outcome 5. Understand how to close and review the completion of a project.
5.1 Explain the closing stages of a project.
5.2 Assess the importance of project evaluation.

Scenario

You are employed as a Senior Office Manager in a call centre based in London. The company provides customer care services to a UK fashion retailer. Your company reduces operating cost by having remote call centre agents who are based in the UK but has got access to a network of computers, a call centre software, a headset and a reliable Internet connection. You maintain a team of 10 people, 6 of them are administrative clerks and 4 are senior managers who deal with customer complaints, retention and cancellation.

The Managing Director has announced that the offices will be relocated to the area around Salford, Manchester in order to reduce costs. He has asked you to lead a small team from the office and involve consultants to plan and execute this move. She wishes to retain the same size administrative team.

In his announcement, he also confirmed the three core targets associated with the move. These include:

a) Real-time Control System: Creation of several easy-to-read dashboards and quality heat maps which will help agents, supervisors and executives to understand current performance and how it relates to the team and overall goals. Ideally, the new system should be able to provide an aggregated view of real-time and historical data in addition to regular reports. Agent scorecards and recorded calls should also be accessible through the new system for easy drill down within the same tool.

b) Remote Trainings: The call centre agents need to be aware about changing industry trends and should be able to adapt according to the technological advancements. In a call centre industry, these upgradations or add-ons happen way too fast. Creating a mechanism to carefully hand-pick strategies to train all the remote call centre agents accordingly, via video, voice or chat modules.

c) Continuing Profitability: Continuing to grow business income by 10% annually by reducing the physical costs associated with business premises management, improving the IT systems for the business and minimising the human resource costs associated with the move particularly associated with redundancy, recruitment and training by using innovative cloud based solutions.

Task 1 Management Report

As a trusted and valued employee, the Managing Director (MD) has asked you to use your academic knowledge and professional skills to carry out a project that will achieve one of the three core targets that were announced.

He has asked you to prepare an initial report which should reassure the senior management team your capability in dealing with the project and its stakeholders.

Instructions

In your report, you must:
a. Examine the role of project management in achieving business objectives.
b. Explain the application of key concepts and principles of project management in different business environments.
c. Appraise business objectives in order to determine potential projects.

d. Examine key leadership and management theories related to the project management.
e. Develop role and responsibilities of the project manager for a project.
f. Develop a project organogram identifying roles of key project team members.
g. Determine sources of finance available for a project.
h. Assess the feasibility of a proposed project.
i. Prepare a detailed project plan with high level estimates of time, resources and costs that meet agreed milestones.

j. Explain the key contents of a project communication plan.
k. Evaluate the benefits of a project communication plan to stakeholders of a project.
l. Analyse the factors that can affect communication during a project's life span.

Task 2 Prezi Presentation and speaker notes

The Managing Director (MD) has read your report and agreed with the project specification and project communication plan. He has asked you to create a Prezi presentation for the senior management team to explain your contingency plans and closing phases of the project. You will provide speaker notes at the end of the session.

Instructions

In your Prezi presentation, you need to:
a. Evaluate risk factors that may impede completion of your chosen project.
b. Design systems and measures to monitor and appraise the status and progress of your chosen project.
c. Develop contingency plans to help mitigate potential delays in the progress of your chosen project

d. Explain the closing stages of your chosen project.
e. Assess the importance of project evaluation.

Attachment:- Assignment Briefs.rar

Reference no: EM133005946

Questions Cloud

What is type of engagement : The directors have asked your firm to provide a report on this forecast information. What is type of engagement
What is the current value of the lease : Your car dealer is willing to lease you a new car, If your cost of money is 5.45 percent compounding monthly, what is the current value of the lease?
Describe the financial analysis tools : Question - Describe the financial analysis tools you would use to convince management to make the investment you are proposing
How long will be before have enough money to pay cash : If you can invest at 10% per year and you currently have $20,000, how long will it be before you have enough money to pay cash for the car?
Planning, controlling and leading a project : Planning, Controlling and Leading a Project - Examine key leadership and management theories related to project management
Prepare the statement of cash flows : Cash received from the sale of land (no gain or loss) $8,500 Issuance of common stock 12,700. Prepare the statement of cash flows
What annual rate of return must make on the account : You currently have $185,000 in an interest-earning account, What annual rate of return must you make on this account to meet your objective?
How many years will take to pay off the loan : You borrow $10,000 to buy a car. You agree to pay $207.58 monthly. If your APR is 9%, how many years will it take for you to pay off the loan?
How long will have to wait if do not add additional money : You currently have $500 and the furniture you want costs $600. If you can earn 6%, how long will you have to wait if you don't add any additional money

Reviews

Write a Review

Project Management Questions & Answers

  Create a project schedule and align resources

Create a project schedule and align resources, Analyze project schedule and resource allocation

  Managerial roles and gap analysis

Write a report on Managerial Roles and Gap Analysis

  Questionaire on project management

Questionaire on Project Management

  Describe the market growth rate for product

Describe the market growth rate for product and service.

  Prepare a work plan and project schedule - gantt chart

Design an online system for the human resources department to manage available job positions.

  Project risk management approach

How does a project risk management approach pro-vide an early warning signal for impending problems or issues

  Black-scholes options pricing model

Calculate the payoff and the profits for investments

  Describe the features or characteristics of product

Describe the features or characteristics of your product or service.

  Write paper on inventory management system

Write paper on Inventory Management System.

  Analysis of the overall project risk

Analysis of the overall project risk

  Investment and performance analysis

Evaluate the usefulness of ROCE

  Distribution strategy and project management

Distribution strategy and project management

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd