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Planning and customer service programs

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Review article: An Introduction to Aircraft Life-Cycle and Integrated Support Management by James C. Downing, CPL. Review the MGMT 440 Module 2 PowerPoint specifically pay attention to Life Cycle Costs (cradle to grave) or Total Ownership Cost (TOC). Respond to the following:

  • Describe the four types of life cycle cost.
  • Explain why we must consider the ownership cost in our planning and customer service programs.
  • Of the four types of life cycle costs what one is the most expensive? Explain why.
  • Pick an end product of your choice (aircraft, ship, truck, car, tank, etc.) and provide justification for your answer to number three question above.
  • Complet a two page paper answering the above statements and include a referense page.

Reference no: EM131605366

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