Plan for failure to meet customer expectations

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Reference no: EM131269497

Proactive managers and service providers know to plan for failure to meet customer expectations. The course of action that will help in the long run as well as the short run is to

A. attempt to make amends and learn from the experience.

B. reduce the communications gap.

C. increase the zone of tolerance.

D. assess service standards against service fairness.

Reference no: EM131269497

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