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Pioneer of the total quality management movement

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Reference no: EM132892563

Dr. Edwards Deming is a pioneer of the Total Quality Management movement.

One of his main contributions to the Total Quality Management movement was the Deming's 14 Points. Of the Deming's 14 Points, two (2) are highlighted below;

-Drive out fear and create trust.

-Remove barriers that rob people of pride of workmanship.

(a) Analyse the above two (2) Points and explain what is meant by each of these two (2) Points in an organization context.

Reference no: EM132892563

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