Pick-up and delivery service

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Zifty.com is a pick-up and delivery service in Atlanta, Georgia. Customers place orders via the Zifty.com website for food from local restaurants and for DVDs, personal care products, medicines, etc., stored in the company warehouse. The video features company managers and a delivery driver who discuss Zifty’s management and communication styles. The video provides an excellent discussion of organizational communication. Zifty.com has a very informal communication system, which encourages internal information to flow upward as well as downward. The company also demonstrates a program of excellent customer service based on frequent communication with its customer base.

Describe the many roles of Zifty.com managers as discussed by Sarah Bellamy and Dylan Kight in the video.

How do employees at Zifty.com communicate with each other? Is communication formal or informal? Does information flow only from the top down—from owners to managers to drivers—or does it flow upward as well?

Give some examples of how Zifty.com has adapted to customer requests.

Reference no: EM132275069

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