Physical presence of the customer in service system

Assignment Help Operation Management

Reference no: EM131646466

1. Which of the following refers to the physical presence of the customer in a service system?

A) Creation of the service

B) Customer contact

C) Intermittent production

D) Continuous production

E) None of these

2. In the service-system design matrix, a mail contact service encounter is expected to have which of the following?

A. High sales opportunity

B. High degree of customer/server contact

C. High production efficiency

D. Low sales opportunity

E. None of these

Reference no: EM131646466

Questions Cloud

Plot the length of the year against the distance from sun : Plot the Length of the year against the Distance from the sun. Describe the shape of your plot.

Performance appraisal and reward system : In human resources management perspective, explain why employees' feedback is important in performance appraisal and reward system.

Topic - volkswagen emmision scandal : Topic - VOLKSWAGEN EMMISION SCANDAL. You should ask big questions, like is social media of benefit to society

Define and analyze critical path management : Define and analyze critical path management. How would you use it on a project? What values would you evaluate each week?

Physical presence of the customer in service system : Which of the following refers to the physical presence of the customer in a service system?

What does this model suggest about logs : Logs (not logarithms). The value of a log is based on the number of board feet of lumber the log may contain.

Development from manufacturing design and development : Which one of the following is not a major factor distinguishing service design and development from manufacturing design and development?

Identify some recent technological innovation in marketplace : Identify some recent technological innovations in the marketplace and describe how they have affected consumers' everyday activities.

Discuss about the weight-lifting performances : Weightlifting 2004. Listed below are the gold medalwinning men's weight-lifting performances at the 2004 Olympics.

User Account

All Pages