Perspective of the merchant fulfillment department

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Reference no: EM132295066

Cari-Zone is an online e-commerce business. The Cari-Zone website sells mostly Caribbeanmade products worldwide. Customers visit the Cari-Zone website to browse products, make purchases, and organise delivery. The products listed on the Cari-Zone website are provided by regional businesses, who must register with Cari-Zone’s Merchant Fulfillment Department. These Merchants list their products and prices on the Cari-Zone website, and are paid by CariZone minus a fee for Cari-Zone’s service. The Merchant must sign up for a Cari-Zone Merchant Account via the Cari-Zone website. The Merchant must provide a contact name and number, business name, business registration number, email address, mailing address, and bank account number. Once the Merchant Fulfillment Department receives the information, a Merchant ID and password is generated and is stored in the Merchant Database together with the rest of the information. The Merchant ID and password is then given to the Merchant. The Merchant Fulfillment Department then requests a Catalog from the Customer Department, and the catalog is sent to the Merchant to select the products to be sold. The selections are sent to the Finance Department for approval. Once approval is gained, the Web Development Department is contacted to create a space for the new business, and a link is provided. The link is given to the Merchant and the Merchant Database is updated with the link. The Merchant accesses the Cari-Zone website via the given link and logs in using the provided Merchant ID and password. The Merchant Fulfillment Department is notified of the log-in and the password is verified. If not verified, a message is displayed. Once verified, the Merchant provides product information such as UPC code, product name, description, image, price, condition of product (new/used), and amount in stock. The product information is stored in the Products File, where each product for each merchant is listed. If the Merchant has any problems or questions about the website, the Web Development Department is emailed. When a product has been purchased by a customer, the Customer Department notifies the Merchant Fulfillment Department. The department checks the Products File for the UPC code to MGMT3011 – Management Information Systems II – Semester 2, 2019 Compiled by Rehanna Lutchman generate a purchase barcode for the Merchant. The Merchant prints the purchase barcode and places the label on the products for delivery to the Shipping Department for packaging and delivery to the Customer. The purchase barcode, date/time of purchase, weight, cost, and status of purchase are stored in the Purchase List. It should be noted that many products can be bought as a single consolidated purchase. Once the purchased products arrive at the Shipping Department, the Merchant Fulfillment Department is notified and a Shipping Log is created, containing shipping barcode, destination address, date/time of departure, proposed date/time of arrival, date/time of arrival. It should be noted that many purchases can be delivered on a single shipment. When the package is delivered to the Customer, the Shipping Department again notifies the Merchant Fulfillment Department, where the Shipping Log and status of the Purchase List is updated.

Questions:

a) Create a context diagram from the perspective of the merchant fulfillment department

b) Create an High level diagram from the perspective of the merchant fulfillment department

c) Create a entity-relationship diagram and database from the perspective of the merchant fulfillment department

Reference no: EM132295066

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