Personnel management and customer service in supply chains

Assignment Help Operation Management

Reference no: EM132149421

This is related to Personnel Management and Customer Service in Supply Chains

(1) What does it mean to have a learning culture within an organization? How would you as a supply chain manager facilitate such culture within your organization.Please name the focal organization for which you are providing the explanation.

(2) Mr. Jim Perkins, a consultant in private practice, once stated as follows: “People are born to be leaders, they cannot be trained to become leaders”. Do you agree with Mr. Perkin’s statement? Clearly explain why or why not.

(3) Can we avoid service failures? Using suitable examples for companies with which you are very familiar, clearly explain why or why not. Please provide the name of the organization for which you are providing the description.

(4) Using suitable examples, clearly distinguish between the concepts of “Service Recovery” and “Service Guarantee”. Also, explain the potential impacts they can have on supply chains.

Reference no: EM132149421

Questions Cloud

Cyber attack has legal right to hack back the perpetrator : A private company that is victim of a significant cyber attack has the legal right to 'hack back' the perpetrator.

Treating firms like self-interested individual market actors : According to Joseph Heath, some understand shareholder theory as “more realistic,” treating firms like self-interested individual market actors?

Applications in order to recover from ransomware attack : An organization needs access to backups of data and applications in order to recover from ransomware attack that encrypts its directory and critical information

The interview process tell you about facebook culture : What are the principles behind Facebook’s interview process? What does the interview process tell you about Facebook’s culture? Explain.

Personnel management and customer service in supply chains : What does it mean to have a learning culture within an organization? What does it mean to have a learning culture within an organization?

Compute the risk of stockout : Determine the economic order quantity, assuming a 52-week year. compute the risk of a stockout.

Describe the kinds of knowledge management systems : Describe the kinds of knowledge management systems that would be most valuable for each of these groups. What information would each of these systems provide?

Is your firm working internationally to access larger market : Is your firm working internationally to access larger markets? To gain low-cost input factors? To develop new competencies?

Core values should well performing project managers employ : What core values should well performing project managers employ?

User Account

All Pages