Personal selling process below generate and qualify leads

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Reference no: EM132247588

1. Explain the personal selling process below (i) Generate and qualify leads (ii) preappraoach and use of CRM systems (iii) sales presentation and overcoming reservations (iv) closing the sales (v) follow -up ( noting the following : relability, responsiveness , assurance , empathy and tangibles )

2. Explain the following duties performed by the salesperson (i) order getting (ii) order taking (iii) sales support (iv) combination duties

3. Although a corporation does not have to pay dividends on common stock, it is required to pay dividends on preferred stock.

a. True

b. False

4. Explain the difference between X-bar and R-charts.

When should they be used and why is it important to use them together?

Why are the control limits on both these charts placed at 3 standard deviation?

Reference no: EM132247588

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