Personal influence carry most weight in purchase decisions

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Reference no: EM132183195

1. An employee has taken up an opportunity to talk to their leader about their thoughts and feelings. The leader tells the worker that their feelings are silly and trivial and that they do not have time to deal with them. What should the leader have done instead?

2. An employee has taken up an opportunity to talk to their leader about their thoughts and feelings. The leader listens to them and tells them that they will keep what they have said confidential. The next day the employee overhears the leader talking and laughing about what they told them. What effect would this have?

3. When does personal influence carry the most weight in purchase decisions? Explain with an example from your personal life.

Reference no: EM132183195

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