Persistent quality issues of computer manufacturer

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Reference no: EM1322427

Your company manufactures components for a major computer manufacturer. Your products have had some persistent quality issues. The components are items such as on-off switches and other servo-mechanisms that fail before they should. The problem is becoming quite serious and your main customer has threatened to go to another vendor if you cannot fix the problem. Step by step, what do you do to solve the problem? Be very specific and explain why you take each step.

Reference no: EM1322427

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