Performing for customers and the stresses and rewards

Assignment Help Operation Management
Reference no: EM132262096

The task The assignment requires you to conduct a qualitative interview, to analyse the data from this interview, and to write a report based on this. The precise tasks that you need to do to complete the assignment are set out below.

Stage One You are required to conduct a qualitative interview with an employee on ONE of the following topics:

My topic : Working in the service sector – an employee’s experience of working with customers and ‘performing’ for customers and the stresses and rewards of this.

The assignment should be produced in an essay format and should provide: 1. An account of the analysis that you have conducted on the interview data. This account include: a. A short introduction that covers the topic and the specific issue (e.g. maternity leave, long working hours etc..) of the interview and an overview of the interview schedule. Here you should say what influenced your choice of interview questions (approx.: 200 words). b. The rationale for your choice of interview (semi-structured/unstructured) and your analytic strategy (e.g. the reasons and justifications for why you chose thematic analysis or template analysis) and the suitability to your chosen issue. You may need to reference relevant research methods books. (Approx.: 200 words) c. How you conducted the data analysis. You need to make your description of the analysis process as clear and as transparent as possible, so if you are using template analysis you should include information on, for example, how you constructed the template, how you performed the coding process, the final template and why this changed from the initial template. (Approx.: 300 words) d. The findings of your analysis. These include the themes that flow from the interview (and the transcript) and tabulated using an order of choice. (Approx.: 200 words) e. A reflection on the process of interviewing and analysis. You may want to focus on issues such as the insights your analysis has provided into the research topic, the difficulties you encountered in conducting the interviews, the difficulty you encountered in conducting your analysis, the quality of your results, the limitations of using interviews to study your research topic and the limitations of the analytical approach taken as well as any ethical issues that arose in the research. This should be approximately 500 words of the total word count. 2. An appendix that includes: a. A copy of the original transcript including the interview questions. b. The audio file of your interview recording to supplement your transcript uploaded to weblearn. c. Evidence of analysis (e.g. a copy of a template or a copy of a transcript with annotation of the codes and themes). You could return the same file in a).

Reference no: EM132262096

Questions Cloud

Government takes the lead role in implementation of laws : Which branch of government takes the lead role in the implementation of laws?
What do you think is commonly misunderstood by athletes : What and how much an athlete eats is indeed important. However, "when" an athlete consumes food and nutrients can be very important as well.
Discuss bootstrapping : Discuss Bootstrapping. What is it? What are steps to make it successful.
Customer relationship management extension system : Outline and discuss the Customer Relationship Management Extension system.
Performing for customers and the stresses and rewards : Working in the service sector – an employee’s experience of working with customers and ‘performing’ for customers and the stresses and rewards of this.
Defines the term code of ethics and explains its intent : Which of the following statements best defines the term "code of ethics" and explains its intent?
Complete discussion of logistical integration objectives : Define and discuss logistics include a complete discussion of logistical integration objectives
Few easy tips regarding communication : The manner in which deaf people can convey their feelings when speaking. A few easy tips regarding communication
Using mobile devices in-class during the lesson : Persuasive speech essay about one of the following -Using mobile devices in-class during the lesson -Ways to spend money won in the lottery

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd