Performance tracking is helping to improve business results

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Reference no: EM133578828

Question

There is an adage in business that says, "You get what you measure." This suggests that we must introduce performance-tracking metrics if we want to improve business results like increasing productivity, mitigating costs, or improving employee engagement. What is an important performance tracking metric that CVS Health uses, and what is the likely business result they are trying to influence (such as increasing revenue, lowering costs, managing risks, etc.)? Briefly describe how CVS Health calculates and communicates this metric, and share your opinion on the extent to which this performance tracking is helping to improve business results. Share your ideas on how else CVS Health could improve this performance-tracking process.

Reference no: EM133578828

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