Performance relative to customer expectations

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Reference no: EM132283568

1. Evaluate Chick-fil-A’s performance relative to customer expectations.

2. Describe Chick-fil-A in terms of the value it provides customers. How does Chick-fil-A engage customers? Value = benefits – costs.

3. While admittedly interesting, under what circumstances do you think Pareto analysis would actually be most useful? Also, just what was the first name of this Italian Economist?

Reference no: EM132283568

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