Performance measurement is defined

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1. Objectives should be set using the balanced scorecard perspective. This should be done by defining your financial strategy, _______ strategy, process strategy and __________ strategy.

a. sales; production

b. development; personal growth

c. employment; purchase

d. customer and product; learning and growth

2. Performance measurement is defined as:

a. a regular measurement of the results or outcomes and efficiency of services or programs

b. the elasticity of the local economy

c. necessary for a balanced scorecard program

d. a method of assigning accountability to managers

3. The implementation of a balanced scorecard program fails due to:

a. Having the wrong coordinator for the program and not having company support

b. All of the above are reasons for program failure

c. measurements are wrong or not available

d. Objectives are too numerous or vague

4. The ratio of the amount of input to the amount of product created from that input is known as:

a. accountability

b. efficiency

c. 80/20 rule

d. liquidity

5. What are the disadvantages of relying on agency records for gathering data for performance measurement?

a. Issues may arise with confidentiality, specifically when gathering data from other departments

b. Records often need modification to generate useful performance indicators

c. All of the above

d. Records often do not contain enough information to produce performance indicators

6. What is a lagging performance indicator?

a. An indicator that highlights past performance

b. An indicator that depends on another performance measure

c. Delayed reporting of performance

d. An indicator that can anticipate future performance

7. What is the difference between an intermediate and end outcome?

a. Ending outcomes can be used to predict behavior that leads to intermediate outcomes

b. Intermediate outcomes are expected to lead to ending outcomes

c. Ending outcomes are more important that intermediate outcomes

d. Intermediate outcomes occur at the half way point to ending outcomes

8. What is the purpose of a mission statement?

a. To identify the major results and purpose of an organization or program

b. To ensure that HR hires the correct employees

c. To outline the financial goals of an organization

9. What is the purpose of a strategy map?

a. To determine where an organization has been in terms of strategy

b. To fulfill the management requirements of a balanced scorecard

c. To outline the top objectives/goals of an organization

d. As a way to create work for office employees in lieu of a layoff

Reference no: EM132229551

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