Reference no: EM132217367

Case Study- Implementing a Performance Management Communication Plan at Accounting, Inc.

Accounting, Inc. is a consulting and accounting firm headquartered in Amsterdam, the Netherlands. Recently, Accounting, Inc. implemented a performance management system. The first step in the implementation of the new system was the development of a set of core competencies that would be used to evaluate most employees regardless of function or level. In addition, each employee was evaluated using more job-specific performance dimensions.

As the first step in the communication plan, the employees received individual e-mail messages asking them to define what the core competencies meant to them and to give descriptions and examples of how each of the core competencies played out in their specific positions. Next, the company held meetings, handed out frequently asked questions (FAQs) sheets, and placed posters around the company detailing how the core competencies were related to the organization’s strategic priorities and how performance scores would be related to monetary rewards. In these communications, Accounting, Inc. detailed how the performance system worked, how the raters were chosen, how performance feedback was used, and other details about the system. The information also outlined the benefits employees could expect from the new system as well as employees’ responsibilities regarding the system.

- Situation analysis (SWOT analysis)

- Assumptions and missing information: A case will not contain all the information that you would like it to have to decide. You may need to document what information is not included in the case, why it is important, and how you will get it

- Statement of the problem: You need to include a clear statement of the problem(s) or issue(s) facing the organization

- Develop alternatives: Once we have determined the nature of the problem, we can start thinking about ways to solve it

- Evaluation of alternatives: You need to examine the set of solutions generated in step four to determine which one to recommend

- Implementation plan: You should consider what tasks must happen to make the recommended solution work

- Evaluation and control: Who will monitor the implementation of the recommended solution and determine whether it is working?