Reference no: EM132257066
1) Inequity in compensation, performance appraisals that destroy self-esteem, transfers or time pressures that destroy family life, and terminating people through no fault of their own, are examples of interpersonal abuse. True False
2) Managers who hire well don’t just hire for skills or academic background; they ask about the potential employee’s philosophy on life or how the candidate likes to spend free time. True False
3) Most organizations ethical dilemmas are unique. True False
4) All of the following are ethical dilemmas organizations may face except:
working off the clock
stealing
fraud
lying
5) An accurate and complete job description is a powerful SHRM tool that costs little to produce and can save a bundle in reduced turnover. True False
6) A conflict of interest is when an external party offers a bribe, payoff, or kickback to a decision maker in order to influence her or his decision. True False
7) Some of the rules that govern people come in the form or religious commandments and other rules come in the form of laws set down from the judicial or legislative system.
True False
8) Controls can cost the organization in several areas, including:
decreased responsiveness
financial botched implementation
damage to culture and reputation
All of the above
None of the above
9) General lying occur when an individual purposefully represents herself or himself as something that he or she is not. True False
10) Examples of interpersonal abuse occurring in modern organizations include:
violence
sexual harassment
emotional abuse
racism
All of the above
None of the above
11) Conflicts of interest happen so frequently in organizations, it is generally accepted. True False
12) Employees who are granted the power to take charge at work feel an increased sense of:
responsibility
accountability
ownership of work
pride
All of the above
None of the above
13) Micromanaged employees feel comfortable sharing their innovative solutions with management, providing cost-cutting measures that benefit the organization. True False
14) Research discovered that companies with high levels of employee satisfaction had a flexible, engaging work culture, which empowered employees. True False
15) Employees with low levels of self-confidence and self-esteem are more willing to share information with others. True False
16) Empowered employees also contribute to reducing ___________ associated with customer service issues.
costs
complaints
productivity
law suits
17) Employees with the power to make decisions and find solutions to customer complaints are able to provide exceptional customer service, yielding happier customers with increased loyalty to the company. True False
18) All of the following contributed to the employees’ sense of feeling empowered except:
flexible work schedules
decreased responsibility
a fun work culture
public reocgnition for success stories
19) Typically the key managerial functions are planning, organizing, leading, and creating. True False
20) ___ is about making choices that provide an organization with some measure of competitive advantage or even a sustainable competitive advantage, New Management Theory Strategy Management RPT
21) Promoting a positive work attitude will increase your overall effectiveness as a manager. True False
22) ___ managers are responsible for developing the organization’s strategy and being a steward for its vision and mission. General Line Top Staff
23) Corporate Social Responsibility (CSR) is about how companies manage their business processes to produce an overall positive effect on society. True False
24) Ethical behavior is
an organization's expected behavior of its employees
doing the right thing ensuring fair and equitable treatment of employees and consumers
making decisions that are in the best interests of all parties involved
All of the above
None of the above
25) Organizational structure includes all except
culturalization
departmentalization
formulization
centralization
hierarchial levels
26) The degree to which decision-making authority is concentrated at higher levels in an organization. hierarchial levels formalization centralization departmentalization
27) The extent to which an organization's policies, procedures, job descriptions, and rules are written and explicitly articulated.
departmentalization
hierarchial levels
centralization
formalization
28) Why do people resist change?
feelings of uncertainty
fear of failure
perceived loss of power
personal impact of change
All of the above
None of the above
29) The informal structure of an organization as represented in ongoing patters of interaction.
communication network
problem - solving network
informal network
knowledge network
30) Which career-building social networking site is recommended?
Facebook
Twitter
LinkedIn
Snapchat