Reference no: EM132108430
1. Kevin is a first-line manager at a day spa. He interacts daily with his employees who run the front desk; perform massages, skin treatments, manicures and pedicures, facials, and waxing services; and keep the spa clean and stocked with snacks and beverages. Kevin spends most of his time
making strategic decisions.
creating tactical and operational plans.
planning and organizing.
implementing the general guidelines established by top management.
directing and controlling.
2. Carla is a manager at a public digital publishing company. She determines that in addition to publishing test banks, a learning management system, and other standard instructor materials, her company should also develop content for mobile applications, so students can take their study materials with them everywhere they go. Carla has the authority to add this new line of products, but she must stay accountable to the company's board of directors and stakeholders. What level of management does Carla represent?
middle management
top management
first-line management
product management
operations management
3. Sarah is a manager at a lighting store. She is responsible for planning, pricing, and promoting the store's lamps, lanterns, and lighting fixtures and making them available to customers through distribution. What type of manager is Sarah?
production manager
financial manager
information technology manager
marketing manager
human resources manager
4. Jordan is a manager of a clock and watch company. He does not specialize in one particular function but manages the entire business. What type of manager is Jordan?
administrative manager
financial manager
production manager
marketing manager
human resources manager
5. Stephanie is a flight attendant on a major airline. She presents the safety guidelines to all the passengers and speaks directly to the passengers seated in the exit row to make sure they understand what to do in the case of an emergency landing. She also brings snacks, drinks, blankets, and pillows to the passengers to ensure that they have a comfortable flight. What skills is Stephanie exhibiting?
psychomotor skills
technical skills
analytical skills
cognitive skills
human relations skills