Perform a forecast of what type of tickets they can expect

Reference no: EM133068669

Learning Activity: Discussion

Question: Jawaharlal has recently been promoted to the role of Service Desk manager. His senior manager has asked him to perform a forecast of what type of tickets they can expect in Service Now over the holiday period to make sure that they have the right mix of skills in the team to cover the expected queries they will receive even with team members on leave. What type of analytics would you advise Jawaharlal to look at as his first step in this process and why?

Describe your position in no more than 100 words each.

Reference no: EM133068669

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