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Percentage of total shipments

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Each day, a FedEx competitor processes approximately 60,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance.

Description

Weight

Number of Errors

Complaints reopened

3

105

Damaged packages

10

20

International

1

106

Invoice adjustments

1

276

Late pickup stops

3

208

Lost packages

10

2

Missed proof of delivery

1

22

Right date late

1

750

Traces

3

113

Wrong day late

5

17

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.

Service Quality Indicator (SQI): %

Reference no: EM133129488

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