People turnoffs almost always arise from communication

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Reference no: EM132196871

1. People turnoffs almost always arise from communication problems. An example of a people turnoff would be:

a) Slow service or help not available

b) Customer follow-up procedures

c) People who give inaccurate information

d) Price too high for value received

2. Which of the following is a proactive behavior that con improve listening effectiveness?

a) Rely on your own guesses in interpreting the message

b) Increase the number of gatekeepers

c) Solicit clarification

d) Listen only until you think of a response or counterargument

3. The SIER hierarchy of active listening includes:

a) Responding b) sensing c) interpreting d) all of the above

Reference no: EM132196871

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