Reference no: EM133148183
Assessment Task: Payroll roleplays
Task summary
For this assessment task you are required to complete two role. You will undertake the roleplays with your assessor.
You will play the role of the payroll officer of a company called LPO Consulting and your assessor will play the other roles of the employee in each scenario.
Your assessor will use a checklist to assess your performance.
Role play 1
LPO Consulting is a small company that writes educational materials for workplaces to purchase. Staff complete their timesheets on hard copy templates that have been printed out from a Word document.
The payroll process is completed using MYOB. It is part of your job to check the time sheets to ensure that the hours worked have been added up correctly.
While looking at an employee Harrison Ewbank's Timesheet, you realise that some things do not make sense. Print out the timesheet and highlight any errors or inconsistencies you find.
Then meet with Harrison (roleplayed by your assessor) at the time and date advised.
This roleplay requires you to:
• Liaise with Harrison and ask him to clarify the errors
• Check that your review of the time sheet matches with what Harrison is advising
• Demonstrate effective communication skills by speaking clearly and concisely
• Listen carefully to ensure you get all the information you need
• Use active listening techniques to confirm understanding
• Ask questions if you are unsure about anything.
You will then need to make adjustments to the timesheet based on the information that Harrison gives you. You will need to do this within five minutes.
Submit the corrected timesheet as part of your assessment.
Role play 2
Review the following excerpts from the LPO Payroll procedures:
Designated bank accounts
Payroll procedures for LPO is that money is always transferred into the bank account specified in the employee details within the payroll system.
Payment can be split between multiple accounts but unless employees advise the payroll officer of these details, payment will always go to the nominated account.
Where employees do advise of multiple accounts, this needs to be in writing and at least 10 days' notice must be given.
Changes to salary arrangements
Where an employee requests an increase in their salary, this is a formal process to be referred to the human resources department as salary increases occur as a result of performance reviews.
Where an employee requests a salary increase, inform the employee of this information and advise them to contact the human resources department.
It is 20 November and Amali, one of your colleagues, comes into your office.
She is upset as she has recently done some overtime but says the money has not been put into her account.
She was counting on the overtime to pay a credit card payment. This payment has now defaulted because the overtime money was not put into her account on time. Amali has now been hit with overdue fees.
Amalie says she wanted the overtime amount to go directly into her credit card account and is blaming you for the problem. She says that she wrote to you via email 2 days ago with the change of details.
Payroll procedures for LPO is that money is always transferred into the bank account specified in the employee details within the payroll system.
Payment can be split between multiple accounts but, unless employees advise the payroll officer of these details, payment will always go to the nominated account.
Where employees do advise of multiple accounts, this needs to be in writing and at least 10 days' notice must be given.
Your assessor will play the role of Amali and will advise you of the date and time for the roleplay.
At the roleplay you will need to advise Amali of company procedures to explain why the payment was not directed to the account she required.
Assume that Amali also advises you at the same meeting that she would like a pay increase. Follow this up as set out in the company procedures and explain this procedure to Amali.