Reference no: EM133523337

Discussion Case Scenario

Your clinic has a patient portal associated with the electronic medical record that is not well utilized by the patients. Only 10% of patients are signed up and only 5% of those patients are actively using the portal.

The clinic has a goal of 70% of patients signed up and 50% of those patients actively using the portal.

The current portal has limited functionality implemented-problem list, allergies, medication list, and lab results.

The portal has unlimited functionality available.

Your patient population is very savvy using technology to access information related to their health status and will bring in information from various websites.

Discussion questions

As a provider, you identify that the patient portal is not being used for two reasons: patients do not know you offer a portal, and the portal has only basic functionality.

You have been asked by your information systems department to help improve these numbers; there is no budget or functionality limit. Ideally, how would the portal function and how would you help to improve patients' knowledge of the availability of the portal?

Design a one-page proposal Word document and identify the functionality to include and a plan for educating your patient population about the availability and usage of the patient portal.