Patient called the doctor office stating they broke ankle

Assignment Help Science

Reference no: EM133757643

Question

A patient called the doctor's office stating they broke their ankle and must see a specialist tomorrow, but they require a referral. The receptionist explained they are busy right now because their coworker called in sick, the schedule is packed, the doctor is running behind, and the phone is ringing off the hook. They explained they cannot get to the referral request right now. In your initial post, summarize how emotions can interfere with the communication process from the perspective of both the patient and the receptionist in this situation. In a response post, describe which listening skills would be required to adequately address the patient's needs.

Reference no: EM133757643

Questions Cloud

What have we learned from confederate richmond : What have we learned from confederate richmond, va that can be seen in our world today?

Create a journal during your internship : Reflect back on your observational experience prior to an interview. It is recommended you create brief daily notes

Identify knowledge gaps and unknowns : Identify knowledge gaps and unknowns When formulating and implementing the budget, it was necessary to consider the shortage of unit nurses

What is primary stroke prevention : What is primary stroke prevention? Large-scale prevention of stroke at a population level Treatment of individuals with no history of stroke

Patient called the doctor office stating they broke ankle : A patient called the doctor's office stating they broke their ankle and must see a specialist tomorrow, but they require a referral.

How results are displayed between media outlets : Describe the differences in how results are displayed between media outlets and peer-reviewed research. Explain why it is important to understand simple

Differentiate pathophysiology of acute respiratory failure : Differentiate the pathophysiology of acute respiratory failure (ARF) and acute respiratory distress syndrome (ARDS).

Describe filmmakers opinion of the canadian governments : Describe the filmmaker's opinion of the Canadian government's decision to send troops to Hong Kong. Short easy simple specific answer.

How the scientific method can be applied to construct : Describe how the scientific method can be applied to construct a study to further evaluate identified issues in the selected scenario.

User Account

All Pages