Patient called doctor office stating they broke ankle

Reference no: EM133708305

Question

A patient called the doctor's office stating they broke their ankle and must see a specialist tomorrow, but they require a referral. The receptionist explained they are busy right now because their coworker called in sick, the schedule is packed, the doctor is running behind, and the phone is ringing off the hook. They explained they cannot get to the referral request right now. In your initial post, summarize how emotions can interfere with the communication process from the prospective of both the patient and the receptionist in this situation. In a response post, describe which listening skills would be required to adequately address the patient's needs.

Reference no: EM133708305

Questions Cloud

History is significant for hypertension and depression : History is significant for hypertension, depression, osteoarthritis, probable Alzheimer's disease, and urinary incontinence.

Analyze a domestic or foreign political issue : Draft a paper that critically analyzes a current, domestic or foreign political issue of importance to the United States.

Nonunion displaced fracture of his right clavicle : his now-healed displaced fracture of the right clavicle which upon presentation last time had become a nonunion displaced fracture of his right clavicle.

Examining regulations for potential competitive advantage : Types of special interest groups that may be involved with examining regulations for potential competitive advantages regarding Transportation Systems Sector.

Patient called doctor office stating they broke ankle : A patient called the doctor's office stating they broke their ankle and must see a specialist tomorrow, but they require a referral.

Ethical standards for human services professionals : You have reviewed the Ethical Standards for Human Services Professionals to support your responses.

Relationship between theory and practice : Analyze a concept, event or experience by asking questions and looking for answers, reviewing the literature, considering alternatives and multiple perspectives

What are the most effective messages to promote new ideas : What are the most effective messages to promote new ideas, new attitudes, and new behaviors, and how do these messages change as norms change?

About leadership and management concepts : The unit educator is orienting a new group of nurse preceptors about leadership and management concepts.

User Account

All Pages