Reference no: EM133812179

Question

What would be a good level 2 title for: A state consumer agency has received complaints about a car repair service, particularly in the brake repair department. Lisa, a customer who purchased new brakes, was told she needed them when she did not. The consumer agency believes that many customers are being misled into believing they need repairs when they are actually worn but not dangerous. Lisa, who purchased new brakes, is considering litigation against the car repair service instead of mediation. Litigation could address systemic consumer fraud issues and potentially prevent the repair business from continuing such practices. Lisa can seek a formal and binding judgment that could compensate for her financial losses and potentially include punitive damages if the court finds the business's practices particularly egregious. The JAMS website offers alternative dispute resolution (ADR) services, including detailed descriptions of mediation, arbitration, and hybrid processes. The long-term effects of litigation include setting a legal precedent, uncovering evidence of the repair service's practices, potentially benefiting other affected customers, and potentially leading to a class-action lawsuit.