Reference no: EM132266747
1. Organizational values are NOT:
a-logics of action.
b-invisible rules of the organization.
c-codes of behavior.
d-beliefs and assumptions.
2. is a tool for measuring multiple outcomes; financial performance, customer satisfaction, internal process excellence, and employee learning and growth and the connection of those outcomes to the vision and strategy of the organization.
a-Multiple bottom line
b-Balance score card
c-Multiple bottom line score card
d-Green score card
3. According to Schein, a cultural audit should:
a-surface enacted values and principles.
b-start with an analysis of real business problems.
c-access culture through behavior patterns.
d-all of the above
e-none of the above
3. Structural change should be part of which stage in Lewin’s change theory?
a-unfreezing
b-change
c-refreezing
d-implementation
e-none of the above
4. T or F
1. Frequency of reviewing the applicable standard for an operation could be determined by the number of times a standard operation is performed per year.
2. Time study formulas are not applicable to clerical and maintenance work.
3. Salaried workers might find it useful to evaluate their own time usage.
4. It is important when doing work sampling studies to take individual observations at consistent times.
5. Work sampling cannot be used in determining machine utilization.