Reference no: EM133105972
The food and nutrition department has hired employees through the local rehabilitation center over the years. These employees have completed a training program that includes learning how to operate an institutional dishwashing machine. The department presently employs one dishwasher/pot washer who is mentally challenged. John has worked for the hospital for five years ad has a flawless attendance record. In the past he performed his work in a satisfactory manner. He has always been willing to help out in unusual situations, and he works well by himself when staffing is decreased.
Recently, the other dishwashers have indicated that hey are having trouble getting along with John. They state that John is not working seriously and is leaving work for them to finish. The four other dishwashers have become friends and form a cohesive group. However, John is excluded from this group.
John likes attention, even if it is in the form of reprimands and punishment. Any negative feedback usually has a limited effect on John. His parents are very cooperative and want to be informed when John is having trouble performing his work as he should.
At this time the other dishwashers want you to do something to improve John's work performance. You must make a decision on how to handle this situation.
Options
Option 1
Inform John's parents of his decreasing work performance. Ask for their assistance in improving John's work as his capabilities allow.
Option 2
Change John's status from full-time to part-time dishwasher. Although money has little effect on John, this change and the resulting pressure from his parents may influence his behavior.
Option 3
Do nothing immediately. John has been a faithful employee for the past five years and has an excellent attendance record. Only intervene if the problem persists.
Option 4
Contact John's counselor from the rehabilitation center and ask him to talk with John about his work.
Discuss the pros and cons of each option using management terms, and select the best option including your justification.
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